The Challenge

As part of Airbnb’s efforts to ensure trust and authenticity for users within its platform, Airbnb developed a new method of verifying new and existing listings, suitable for locations without internet or cell signal. They needed to create a verification process that is comprehensive, reliable, and easy for hosts to use, ensuring listings are genuine and accessible. To achieve this, they asked for an animated instructional video to guide hosts through the verification process and they needed to be clear, engaging, and reflective of Airbnb’s unique personality and charm. This approach ensures hosts are well-equipped to verify their listings, enhancing the overall trust and reliability of the platform.

My Role

Working directly with the client and internal teams to align on vision, style, and deliverables, I managed the production pipeline from ideation and development to final rendering, compositing, and final delivery; ensuring assets were created efficiently, addressed client feedback, met quality standards, and ultimately were delivered on time and within budget.